Complaints and regulation in general practice

The complaints system in general practice is not working for patients, is causing workload issues for practice managers and is encouraging the practice of defensive medicine for GPs. Is there a way of reforming the complaints and regulatory system that can benefit patients and GP practices alike? This new report from Cogora, using research from Pulse and Management in Practice, will ask; Why has there been an increase in written complaints to GP practices over the past few years? Are GPs changing the way they practise as a result of complaints and the fear of escalation? And what can we do to create a culture that provides patients with a chance to give constructive feedback while allowing GPs and their teams to provide the best possible care without fear?

This major new report tries to answer these questions and provide solutions to what is becoming an increasing part of GPs’ and practice managers’ workloads.